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Cancellation & Refund Policy

MCTC (Trade Name of BETTER HABIT YET PRIVATE LIMITED)
Last updated on: 1 January 2026

BETTER HABIT YET PRIVATE LIMITED, operating under the trade name MCTC (“Company”, “we”, “us”), is committed to transparency and fairness in its dealings with clients, institutions, and customers. This Cancellation & Refund Policy governs the terms applicable to services, programs, and any physical or digital materials provided by the Company.

 

1. Applicability

This policy applies to:

  • Coaching, consulting, assessment, and advisory services

  • Individual and corporate programs

  • Subscriptions, retainers, and long-term contracts

  • Digital content and assessment reports

  • Physical materials such as books, workbooks, journals, or other learning and self-development resources

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2. Service & Order Cancellation (General)

  • Cancellation requests will be considered only if made within the applicable time frame communicated at the time of purchase or contract execution.

  • Cancellation requests may not be entertained once:

    • Service delivery, onboarding, assessment, or program execution has commenced, or

    • Materials (digital or physical) have been shared, dispatched, or accessed, or

    • Resources have been allocated or third-party commitments have been initiated.

 

3. Non-Cancellable & Non-Refundable Items

Unless expressly agreed in writing, the following are non-cancellable and non-refundable:

  • Coaching sessions (individual or group) once scheduled or delivered

  • Consulting and advisory services once initiated

  • Assessment tools, diagnostic reports, and personalized insights

  • Digital content, recordings, and downloadable resources

  • Physical learning materials such as books, journals, manuals, or self-development resources once delivered or dispatched

Exceptions may be considered only in cases of proven physical damage or manufacturing defect.

 

4. Contract Cancellation & Early Termination

For subscriptions, retainers, or fixed-term service contracts:

  • If a client terminates the contract mid-way, the client shall remain liable to pay all fees for the entire contracted period, unless otherwise mutually agreed in writing.

  • Any suspension, waiver, or reduction of future payments shall be solely at the discretion of the Company’s management and shall not constitute a waiver of contractual rights.

  • Fees already paid or services already rendered shall not be refundable.

 

5. Management Discretion on Payments

  • The Company reserves the exclusive right to approve, deny, partially approve, or modify any cancellation or refund request.

  • Decisions shall be based on internal review, contractual obligations, service progress, and operational impact.

  • All decisions taken by management in this regard shall be final and binding.

  • Any failure or delay by the Company in enforcing its rights shall not be deemed a waiver of such rights.

 

6. Damaged or Defective Physical Materials

If physical materials such as books or learning resources are received in a damaged or defective condition:

  • The issue must be reported to the Company within the specified time frame from the date of receipt.

  • Requests will be reviewed after verification.

  • Approved cases may result in replacement or refund, at the Company’s discretion.

 

7. Services or Materials Not as Described

If a service or material materially differs from its description:

  • The concern must be raised within the applicable time frame.

  • The Company will review the matter and determine an appropriate resolution, which may include correction, replacement, or refund.

 

8. Manufacturer Warranty (If Applicable)

Certain physical materials may be accompanied by a manufacturer’s warranty, where explicitly stated.
In such cases:

  • Warranty claims shall be governed by the manufacturer’s terms and conditions.

  • The Company shall not be responsible for warranty obligations unless expressly specified.

 

9. Refund Processing

  • Approved refunds, if any, will be processed within a reasonable processing period.

  • Refunds shall be credited only to the original mode of payment.

  • Processing timelines may vary depending on banking or payment gateway procedures.

  • Customers and clients agree not to initiate chargebacks, payment reversals, or disputes through banks or payment gateways without first contacting the Company and allowing reasonable time for resolution.

 

10. Jurisdiction

Any dispute arising out of or relating to this Cancellation & Refund Policy shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India only.

 

11. Policy Amendments

The Company reserves the right to amend or update this policy at any time. Changes shall be effective immediately upon publication on the website.

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