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Shipping and Delivery Policy

MCTC (Trade Name of BETTER HABIT YET PRIVATE LIMITED)
Last updated on: 1 January 2026

BETTER HABIT YET PRIVATE LIMITED, operating under the trade name MCTC (“Company”, “we”, “us”), primarily delivers services, assessments, coaching programs, and digital resources.
Where applicable, the Company may also ship physical learning materials such as books, workbooks, journals, or other self-development resources.

 

1. Scope of Delivery

This policy applies to:

  • Digital delivery of services, assessments, reports, and program content

  • Physical shipment of learning or self-development materials (if applicable)

  • Domestic and international deliveries

 

2. Delivery of Services & Digital Content

  • Services, assessments, coaching programs, and reports are delivered digitally via email, online platforms, or other agreed electronic means.

  • Delivery timelines for services shall be as communicated at the time of purchase or contract execution.

  • Confirmation of service delivery shall be sent to the registered email address provided by the client.

 

3. Shipping of Physical Materials

Where physical materials are included:

a) Domestic Shipping

  • Orders are shipped through registered domestic courier companies and/or India Speed Post.

b) International Shipping

  • Orders are shipped through registered international courier companies and/or International Speed Post.

 

4. Order Processing & Dispatch

  • Physical orders are dispatched within the applicable processing time or as per the delivery schedule agreed at the time of order confirmation.

  • Dispatch timelines are indicative and subject to availability and operational conditions.

  • The Company’s responsibility is limited to timely handover of the consignment to the courier or postal authority.

 

5. Delivery Timelines & Delays

  • Delivery timelines are governed by the norms and service conditions of courier companies or postal authorities.

  • The Company shall not be responsible for delays caused by courier partners, customs clearance, force majeure events, or circumstances beyond its control.

6. Delivery Address & Responsibility

  • All physical materials shall be delivered to the address provided by the buyer at the time of placing the order.

  • The Company shall not be responsible for non-delivery due to incorrect or incomplete address details provided by the customer.

7. International Orders – Customs & Duties

  • International shipments may be subject to customs duties, taxes, or import regulations of the destination country.

  • Any such charges shall be borne solely by the recipient.

 

8. Service Delivery Confirmation

  • Delivery of digital services, reports, or programs shall be deemed complete upon successful transmission to the registered email address or digital platform.

  • Failure to access services due to incorrect contact details or technical issues at the client’s end shall not constitute non-delivery.

 

9. Customer Support

For queries related to delivery, shipping, or service access, customers may contact:

Phone: +91 98795 60109
Email: melvin@mctcglobal.com

 

10. Jurisdiction

Any dispute arising out of or relating to this Shipping & Delivery Policy shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India only.

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